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  • Performance Initiatives
    • Performance Coaching
      Create your high performance culture
      Come on in!
      The ICC Cultural Analysis
      Performance Coaching
      Skills Development
      Keynotes
      A Keynote from an Everest Record Holder
      Tell Me More
  • Your Virtual Coach
  • Team Cool
    • Team Cool
      Your Performance Partners
      Learn More
      Our People
      Our Philosophies
      Our Partners
      Social Impact
      Customer Success
      A Keynote from an Everest Record Holder
      Tell Me More
  • Lets Talk

Coaching vs Mentoring

A man dressed casually sits talking to a woman across a table

Have you ever wondered about the distinction between coaching and mentoring? Today’s Virtual Coach clears up any confusion…

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Challenge Coaching Development Guidance Highperformance Incoolcompany Leadership Mentoring Question

Diversifying Diversity?

A new phrase: Merit, Excellence, and Intelligence, has been suggested to replace Diversity, Equity and Inclusion. We dive into it today…

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Development Diversity Equity Excellence Highperformance Inclusion Incoolcompany Intelligence Leadership Performance

Feedback: The Breakfast of Champions

A stack of pancakes on a plate topped with fruit and syrup

Why do we find feedback to be so irregular, inconsistent and poorly seasoned? Let’s make feedback the breakfast of champions!

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Development Feedback Highperformance Incoolcompany Leadership Mindset Performance Praise Results

Discussing Development

A young man in casual clothing sits at his laptop looking at a notebook

We all have such different learning styles that it is challenging for organisations to get development ‘right’. We discuss this today…

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Culture Development Incoolcompany Learning Mindset People Performance Potential Purpose

The Frozen Middle Strikes Again…

Man sitting at a desk with his head in his hands

People are often promoted into a people management role because they are brilliant at what they do. But they need support to learn how to manage a team, otherwise this headline holds true…

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Confidence Development Goals Highperformance Incoolcompany Leadership Management Manager Mindset Performance Purpose

Are we brave enough to leave our comfort zone?

A person is standing on tarmac inside a circle that says comfort zone

How often are we brave enough to leave our comfort zone and why is it so difficult to do so? We explore this in today’s article.

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Challenge Comfortzone Confidence Development Goals Highperformance Incoolcompany Mindset Opportunity Performance Purpose SelfEsteem

Why are you so mean?

A man in a suit walks purposefully along a city pavement

We lean towards being our own worst critics and our self-talk can sometimes be very negative. But how would we feel if a friend said these things to us? How can we embrace a more positive mental attitude?

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Balance Confidence Development Goals Highperformance Incoolcompany Mindset Performance Purpose SelfEsteem SelfTalk

Busy Being Busy

Lots of people walking across a road in different directions, images slightly blurred showing fast speeds

How many of us could be accused of embracing the term ‘busy being busy’? What are the benefits of freeing up some time and just ‘being’?

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Balance Busy Communication Development Goals Highperformance Incoolcompany Mindset Motivation Performance Purpose

Embracing New Beginnings

The image shows a pair of smart shoes standing on a line on the floor marked 'start'

New beginnings bring excitement and anxiety in equal measure. At ICC, we think they are essential for personal growth, development and fulfilment. We break it down here…

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Beginnings Communication Culture Development Goals Growth Highperformance Incoolcompany Mindset Motivation Performance Purpose

The Cloak of Anonymity

A man in a suit stands looking at the camera with his arms crossed over his chest. His face is greyed out in an act of anonymity

Our clients often ask us, “will we receive better quality feedback if the respondents remain anonymous?”. The truth is, it depends, and we look into the reasons behind this in today’s article.

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Communication Culture Development Feedback Goals Highperformance Incoolcompany Mindset Motivation Performance Positivity Purpose Safety
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Helping to define a values-based performance culture

“The value of offering our team the opportunity to feed into our culture and values and inform the decisions we will take in this critical area of the business has been invaluable. It underpins our approach as a Leadership team and has given us the tools we need to take further positive steps forward.”

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lynwood-and-co

ICC helps Lynwood improve staff communication & boost moral

“The team at ICC has been incredibly approachable and has spent some ‘one-on-one time’ with our staff. This personal approach has had a tremendously positive effect on the team, improving and enhancing their daily life not only at work but personally as well.”

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Latest from the ICC Virtual Coach:

The rev counter in a car has a needle in the red

Can performance be improved without adding to workload?

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Two different jigsaw puzzle pieces are held out by a woman's hands

Mixed messages at the top?

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A woman in a colourful shirt sits at a desk with a huge pile of papers stacked next to her

How to tell the difference between a busy team and high-performing teams

> Read More
Sea waves crashing over a lighthouse

What you tolerate, you teach

> Read More
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