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  • Performance Initiatives
    • Performance Coaching
      Create your high performance culture
      Come on in!
      The ICC Cultural Analysis
      Performance Coaching
      Skills Development
      Keynotes
      A Keynote from an Everest Record Holder
      Tell Me More
  • Your Virtual Coach
  • Team Cool
    • Team Cool
      Your Performance Partners
      Learn More
      Our People
      Our Philosophies
      Our Partners
      Social Impact
      Customer Success
      A Keynote from an Everest Record Holder
      Tell Me More
  • Lets Talk

Why Does Sales Performance Slip?

A small group of people stand around a flip chart in an office for a sales meeting

We work with many sales professionals who come to us looking for support to find a performance uplift. So, what’s the secret sauce…?

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Storytelling in High-Performance Teams 

A male in a grey sweatshirt stands telling a story in front of two seated girls

Storytelling can help make meaning clear, memorable and motivating. This week’s Virtual Coach considers how we can become better storytellers…

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Highperformance Incoolcompany Influence Performance Progress Story Support Trust

It’s All About RESULTS

A snow capped mountain in the background and the image of a triangle, split into 5 levels, in the foreground

By building a foundation of trust, encouraging healthy conflict, fostering commitment, and establishing accountability, teams are well-positioned to achieve their objectives. Today, we discuss Lencioni’s fifth ‘behaviour’…

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Accountability Behaviours Commitment Confidence Goals Highperformance Incoolcompany Leadership Lencioni Mindset Performance Purpose Results Teamwork Trust

Mastering ACCOUNTABILITY

The word accountable is visible in a wider newspaper text that is blurry

Accountability is a word that is often referenced in workplaces, but what does it actually mean and how does it contribute to the successful functioning of a team?

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Accountability Behaviours Clarity Cohesion Commitment Confidence Goals Highperformance Incoolcompany Leadership Lencioni Mindset Performance Purpose Responsibility Trust

Commitment and Its Role in Teams

The brown paper wrapping on a box has been peeled back to reveal the word Commitment

While teamwork is often cited as a critical success factor in most organisations, the phrase is often left a little ambigious. One consistent indicator of any high-performing team is a robust level of individual and group commitment. Why is this?

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Behaviours Clarity Cohesion Commitment Confidence Goals Highperformance Incoolcompany Leadership Lencioni Mindset Performance Purpose Trust

CONFLICT: The Value of Healthy Conflict in Organisations

Several people sitting around a table at work in animated discussion

Conflict. Does this word conjure negative images for you? We imagine it probably does! But healthy conflict in the workplace is far from negative – it drives innovation, diversity of thought and collaboration…

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Behaviours Confidence Conflict Discussion Goals Highperformance Incoolcompany Innovation Leadership Lencioni Mindset Performance Purpose Trust

TRUST: The Foundation Stone of a Successful Team

A silhouette of two climbers on a rock face, one holding onto the other to prevent him falling

Is trust present in your team at work? And in your organisation as a whole? Trust is the foundation upon which productive work environments are built and is the subject of today’s article.

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Behaviours Confidence Goals Highperformance Incoolcompany Leadership Lencioni Mindset Performance Purpose Trust

Uncovering your Hidden Gems

Little toy set of figures gather in one place for debate. One in blue stands on top of a toy desk

The most valuable people in your organisation are unlikely to have a lofty job title – enter The ‘Cultural Architect’. These are the change makers, often occupying informal leadership roles, and the value of their positive influence is not to be underestimated.

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Is the grass ACTUALLY greener?

Goat with his head through a fence trying to eat the green grass on the other side

When organisations ‘get it right’, their people rarely consider that the grass may be greener elsewhere. Staff retention is hot right now. What are you doing to keep turnover low and the stoke high?

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Development Employeeretention Flexibility Incoolcompany Leadership Performance Trust

When do YOU press the ‘pause’ button?

Pause button and play button on video recorder

Most employers have embraced flexible working and we are all reaping the benefits: less commuting time, more productive hours and more downtime. But does it actually mean that we are ‘always on’? Do we need to press the pause button more often and feel confident that our employers trust us?

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stage-electrics

Helping to define a values-based performance culture

“The value of offering our team the opportunity to feed into our culture and values and inform the decisions we will take in this critical area of the business has been invaluable. It underpins our approach as a Leadership team and has given us the tools we need to take further positive steps forward.”

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lynwood-and-co

ICC helps Lynwood improve staff communication & boost moral

“The team at ICC has been incredibly approachable and has spent some ‘one-on-one time’ with our staff. This personal approach has had a tremendously positive effect on the team, improving and enhancing their daily life not only at work but personally as well.”

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Latest from the ICC Virtual Coach:

The rev counter in a car has a needle in the red

Can performance be improved without adding to workload?

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Two different jigsaw puzzle pieces are held out by a woman's hands

Mixed messages at the top?

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A woman in a colourful shirt sits at a desk with a huge pile of papers stacked next to her

How to tell the difference between a busy team and high-performing teams

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Sea waves crashing over a lighthouse

What you tolerate, you teach

> Read More
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