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  • Performance Initiatives
    • Performance Coaching
      Create your high performance culture
      Come on in!
      The ICC Cultural Analysis
      Performance Coaching
      Skills Development
      Keynotes
      A Keynote from an Everest Record Holder
      Tell Me More
  • Your Virtual Coach
  • Team Cool
    • Team Cool
      Your Performance Partners
      Learn More
      Our People
      Our Philosophies
      Our Partners
      Social Impact
      Customer Success
      A Keynote from an Everest Record Holder
      Tell Me More
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The cost of unclear leadership

A man drives a car looking through a dirty, wet windscreen

If your team feels stretched, confused or reactive, unclear leadership may be part of the problem. Clarity helps people focus, act with confidence and perform at their best.

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Action Clarity Coaching Communication Confidence Highperformance Incoolcompany Leadership People

Courage Comes After the First Step

A single line of footprints disappear into the distance on a sandy beach

Today’s Virtual Coach tackles the important topic of using fear to our advantage… Sometimes it’s simply about taking the first step!

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Action Bravery Confidence Courage Fear Highperformance Incoolcompany Leadership People

Don’t Let Perfect Become the Enemy of Good 

The word perfection is written on a notepad, but it is crossed out and below it is the word progress

Progress not perfection is a phrase we hear quite regularly, but how can we make it a reality? Today’s Virtual Coach has some suggestions…

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Confidence Excellence Highperformance Incoolcompany Leadership People Perfection Perfectionist Progress

What Nature Can Teach Us About Collaboration 

A bee hovers on a large white flower head

We often hear about the phenomenal work ethic that bees have, but how often do we consider their remarkable ability to work together with nature?

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Collaboration Communication Confidence Highperformance Incoolcompany Leadership Nature People Teamwork

New word unlocked: Otrovert

The Oxford Dictionary sits closed on a table

We love coming across a new word and exploring its meaning. Today we discover that there’s more to life than introverts and extroverts…

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Communication Confidence Extrovert Highperformance Incoolcompany Introvert Leadership Management People

Adapting like a river

A river becomes a waterfall and thunders through a narrow gorge

How do you rate your own adaptability? Our matrix maps four different responses to change. Where do you sit in the matrix?

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Adaptability Change Highperformance Incoolcompany Leadership Matrix Performance Resilience

Praise You!

DJ decks on a desk in a forest

Today we link raving in a forest with recognition in the workplace. How have we married those two topics, you ask? Read on to find out…

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Acknowledgement Advancement Highperformance Incoolcompany Leadership Mindset Performance Praise Recognition

Why does change feel so hard? 

Fairy lights jumbled up in a tree

Navigating through change can be difficult and the brain’s natural response is to seek safety, rather than the unknown. How do we re-wire?

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Adapt Adaptation Change Highperformance Incoolcompany Leadership Mindset Performance

Raise your words, not your voice 

Rain drops sit on a pink and white rose

Struggling to have your voice heard? The answer may not be to speak louder. Today we share a few thoughts on influence, credibility and being heard.

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Communication Highperformance Incoolcompany Leadership Mindset Performance Quality

Building Clarity: Expectation vs Inspection 

A magnifying glass lies in a table next to a laptop

This week’s Virtual Coach suggests a slightly different approach to providing clarity for our teams… Do you inspect or expect?

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Clarity Communication Expectation Highperformance Incoolcompany Inspection Leadership Mindset Performance
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stage-electrics

Helping to define a values-based performance culture

“The value of offering our team the opportunity to feed into our culture and values and inform the decisions we will take in this critical area of the business has been invaluable. It underpins our approach as a Leadership team and has given us the tools we need to take further positive steps forward.”

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lynwood-and-co

ICC helps Lynwood improve staff communication & boost moral

“The team at ICC has been incredibly approachable and has spent some ‘one-on-one time’ with our staff. This personal approach has had a tremendously positive effect on the team, improving and enhancing their daily life not only at work but personally as well.”

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Latest from the ICC Virtual Coach:

From firefighting to forward thinking

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A man looks at the screen of his laptop

The real lesson in this week’s AI headlines

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The rev counter in a car has a needle in the red

Can performance be improved without adding to workload?

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Two different jigsaw puzzle pieces are held out by a woman's hands

Mixed messages at the top?

> Read More
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